FAQ

I am not based in Cape Town. Can I still order?

Unfortunately, not at this moment. We only deliver to the greater Cape Town area but plan to be up in Jozi very soon and then in every kitchen across SA. If you live in JHB, leave us your details here and we’ll let you know the second we’re cooking and booking.

Is delivery free?

Delivery is free for orders over R850. If your order is less than R850, delivery will cost you a flat R60.

How long will my delivery take?

Delivery takes between 3-8 days. We don’t hold stock, so every meal is freshly prepared specifically for you. If you order before 8am on Tue, 13 Apr, you will receive your order on Thu, 15 Apr.

Which payment methods are accepted?

You can pay by credit card or cheque/debit card. We use Yoco as our payment provider. Read more here: https://www.yoco.co.za/

How secure is shopping on your website? Is my data protected?

When you pay, ReadyChef doesn’t handle your payment information. We leave that to the experts in online payments, Yoco. Read more here: https://www.yoco.co.za/za/about/

Is there a minimum order?

No, you can order as many meals as you want. However, most customers purchase enough meals to last them one or two weeks. Having a number of quality meals in the freezer allows you to get ahead of the week and offers you maximum flexibility.

Is there a maximum order?

No, you can order as many meals as you want. For very large orders, expect a few of our refrigerated boxes to be delivered to your home or office.

I don’t have a freezer at work in which to place my ReadyChef box. Will that be a problem?

Not at all. Our custom boxes have been designed for just such occasions. They are specially lined with insulation and include a gel pack, turning them into your very own disposable cooler box. Once home, simply pop your meals in the freezer.

Is your box recyclable?

Yes, the box and insulation can be recycled, and the gel pack can be placed in your freezer and reused.

If I’m not satisfied, what do I do?

If you’re not happy with anything at all, please complete the contact form here and we’ll respond quickly with a solution.

I am a restaurant owner / caterer, how can I supply my meals to ReadyChef?

If you’re a chef, restaurant owner, or caterer cooking up delicious, freezer-friendly meals and looking for a new partner and distribution channel, we’re ready to take your order. Leave your details here

Still have a question?

Please contact us for more information.

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